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Connect Capacity to Katana

Push Ready for fulfillment orders to Capacity, import its tracking and inbound shipments, and view its stock in Katana.

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Written by Argo Ohvril

What the Katana–Capacity integration does

Capacity is a third-party logistics and omnichannel fulfillment provider that handles ecommerce, retail, international, and EDI fulfillment. Its own warehouse management system handles storage, picking, packing, shipping, and inventory tracking.

By connecting Katana with Capacity, you can:

  • Import orders as sales orders: Each Capacity order becomes a Katana sales order, and each shipped package becomes a fulfillment with its carrier and tracking number.

  • Send sales orders to Capacity for fulfillment: A Katana sales order is pushed to Capacity when it reaches the Ready for fulfillment status.

  • Import products by SKU: Matching SKUs link to existing Katana items, and SKU aliases connect SKUs that differ between the two systems.

  • See Capacity stock levels: Capacity's stock appears as read-only external inventory at each warehouse's mapped Katana location.

  • Track inbound shipments: Each Capacity inbound shipment becomes a Katana stock transfer.

sync diagram showing Katana sales orders flowing to Capacity, and Capacity orders, fulfillments with tracking, products, stock levels, and inbound shipments flowing into Katana

Before you start

  • An active Capacity account.

  • Your Capacity API credentials: Client ID, Client secret, Client key, and Client code. Your Capacity representative provides these.

  • A Katana account with permission to manage integrations.

Connect Capacity to Katana

  1. In Katana, open the Integrations page and find the Capacity tile.

  2. Click Connect.

  3. Enter your Client ID, Client secret, Client key, and Client code, then confirm.

    the Katana connection form for Capacity with the Client ID, Client secret, Client key, and Client code fields and a confirm button

  4. After Capacity approves the connection, the configuration screen opens on the Location tab. The integration status shows Connected with Sync inactive, and an Activate sync button appears in the header. Map each Capacity warehouse to a Katana location. Use Add to Katana to create a dedicated location for a warehouse.

    the warehouse location mapping panel on the Location tab, listing Capacity warehouses with their mapping status and an Add to Katana button for each

  5. Click Activate sync to start syncing data with Capacity. Nothing syncs until you do this.

How your daily workflow looks

  1. Katana sends a sales order to Capacity when it reaches the Ready for fulfillment status.

  2. Capacity picks, packs, and ships the order.

  3. The order's status updates and its fulfillments, with carrier and tracking, appear in Katana.

  4. Capacity inbound shipments appear as Katana stock transfers and update as stock is received.

  5. Capacity stock levels update as read-only external inventory at your mapped locations.

  6. You plan purchasing and production in Katana using this data.

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