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Connect Dotcom Distribution to Katana

Send Ready for fulfillment orders to Dotcom Distribution and get back tracking, stock levels, and inbound transfers.

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Written by Argo Ohvril

What the Katana–Dotcom Distribution integration does

Dotcom Distribution is an omnichannel fulfillment and distribution provider for e-commerce and retail brands. It offers B2C, B2B, and multichannel order fulfillment, warehousing, inventory management, packaging, and shipping.

By connecting Katana with Dotcom Distribution, you can:

  • Import orders as sales orders: Each Dotcom Distribution order becomes a Katana sales order, and shipped packages arrive as fulfillments with carrier and tracking details.

  • Send sales orders to Dotcom Distribution for fulfillment: A Katana sales order is pushed to Dotcom Distribution when it reaches the Ready for fulfillment status.

  • Import products by SKU: Existing Katana products are matched by SKU, and SKU aliases connect SKUs that differ between the two systems.

  • See stock levels at mapped locations: Dotcom Distribution stock appears in Katana as read-only external inventory at each warehouse's mapped location.

  • Track inbound shipments as stock transfers: Each inbound shipment becomes a Katana stock transfer that updates as goods are received.

sync diagram showing Katana in the center connected to Dotcom Distribution: arrows from Dotcom Distribution into Katana labeled Orders and fulfillments, Products, Inventory (read-only), and Inbound shipments → Stock transfers, plus one arrow from Katana to Dotcom Distribution labeled Sales orders at Ready for fulfillment

Before you start

  • An active Dotcom Distribution account.

  • Your Dotcom Distribution API Key and API Password. Contact Ryder to request them.

  • A Katana account with permission to manage integrations.

Connect Dotcom Distribution to Katana

  1. In Katana, open the Integrations page and find the Dotcom Distribution tile.

  2. Click Connect.

  3. Enter your API Key and API Password in the connection form, then confirm.

    the Katana Dotcom Distribution connection form showing the API Key and API Password input fields and the confirm button

  4. Once Dotcom Distribution has approved the connection, the configuration screen opens on the Location tab. The integration status shows Connected with Sync inactive, and an Activate sync button appears in the header. Map each Dotcom Distribution warehouse to its own Katana location. Use Add to Katana to create a location automatically.

    the warehouse location mapping panel on the Location tab, listing Dotcom Distribution warehouses with their mapped Katana locations, an Add to Katana button for a Not mapped warehouse, and the Connected / Sync inactive status with the Activate sync button in the header

  5. Click Activate sync to start syncing data with Dotcom Distribution. Nothing syncs until you do this.

How your daily workflow looks

  1. Katana sends sales orders to Dotcom Distribution for fulfillment when they reach Ready for fulfillment.

  2. Dotcom Distribution picks, packs, and ships the orders.

  3. Orders and their status changes import into Katana as sales orders, and shipped packages arrive as fulfillments with tracking.

  4. Inbound shipments to Dotcom Distribution warehouses appear as stock transfers that update as goods are received.

  5. Stock levels update in Katana as read-only external inventory at each mapped location.

  6. You plan purchasing and production in Katana using this data.

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