What syncs between Katana and FedEx Fulfillment
The table below summarizes the data flows for this integration.
Data | Direction | Status |
Orders | Two-way | Available |
Products | FedEx Fulfillment → Katana | Available |
Inventory sync | FedEx Fulfillment → Katana | Available |
Locations and mapping
After the connection is approved, the configuration screen opens on the Location tab. Each FedEx Fulfillment warehouse maps 1:1 to its own dedicated Katana location. Click Add to Katana to create that location automatically. A warehouse that has never been mapped shows Not mapped until you use Add to Katana.
To pause a mapped warehouse, click Unlink. Its status then shows Unlinked.
To resume syncing, click Relink.
Only mapped warehouses sync.
Products sync
Product mapping creates a required link between each FedEx Fulfillment product and a Katana item. First choose how SKUs are matched: direct 1:1, or through SKU aliases.
Products are imported by SKU.
A SKU that already exists in Katana is matched to that product.
An unknown SKU creates a new Katana product when it is first needed.
Kits and bundles become Katana products. Add a BOM of components to them in Katana. A kit order line stays a single row on the sales order.
SKU aliasing
A SKU alias links a FedEx Fulfillment SKU to a different Katana SKU. Use aliases when the same item has mismatched SKUs in the two systems. Upload your SKU alias mapping before importing products, so items match correctly and duplicate products aren't created.
Orders sync
Orders from FedEx Fulfillment
Orders import once they reach the configured import-from status. The default is the "Open" state. After import, orders keep updating automatically through every later status change.
Each order becomes one Katana sales order, with one row per order line.
The order source is shown as FedEx Fulfillment.
Each shipped package becomes a Katana fulfillment with carrier and tracking details. A multi-package shipment creates one fulfillment per package. Together, these fulfillments never exceed the ordered quantities.
A canceled FedEx Fulfillment order is deleted in Katana only if the sales order is still open.
Orders from Katana
A Katana sales order is pushed to FedEx Fulfillment as an outbound order when it reaches the Ready for fulfillment status. Its progress then syncs back to Katana through the import flow above.
Canceling the Katana sales order does not cancel the FedEx Fulfillment order.
Changes made in Katana after the push do not update the FedEx Fulfillment order.
Inventory sync
FedEx Fulfillment stock levels appear in Katana as read-only external inventory at each warehouse's mapped location. The number shown is on hand.
Reconciliation compares Katana's in-stock quantity against FedEx Fulfillment's on-hand quantity. It runs on a schedule or on demand. Where the numbers differ, Katana creates stock adjustments, so your stock figures reflect the physical stock held by FedEx Fulfillment.
What does not sync
Product or stock changes from Katana are never pushed to FedEx Fulfillment.
Changes to a sales order after it has been pushed are not sent to FedEx Fulfillment.
Inbound shipments are not imported, so no stock transfers are created from them.
Returns and RMAs.
Serial-number tracking. Lot and batch data is shown read-only where FedEx Fulfillment provides it.
Disconnecting
You can disconnect FedEx Fulfillment from Katana's Integrations page. Once you disconnect, syncing stops: no new orders, fulfillments, or inventory updates are exchanged. Records already brought into Katana stay in Katana, including sales orders, fulfillments, products, and locations.