What syncs between Katana and Rush Order
The table below summarizes each data type and the direction it moves between Rush Order and Katana.
Data | Direction | Status |
Orders | Rush Order → Katana | Available |
Products | Rush Order → Katana | Available |
Inbound stock transfers | Rush Order → Katana | Available |
Inventory sync | Rush Order → Katana | Available |
Locations and mapping
After Rush Order approves the connection, the configuration screen opens on the Location tab. Each Rush Order warehouse maps to its own dedicated Katana location. Click Add to Katana to create that location automatically. Until you do this, the warehouse shows Not mapped.
To pause a mapped warehouse, click Unlink. Its status then shows Unlinked. Click Relink to resume syncing it. Only mapped warehouses sync.
Products sync
Product mapping creates a required link between each Rush Order product and a Katana item. Products import by SKU:
When a SKU matches an existing Katana product, the two are linked.
When a SKU is unknown, Katana creates the product just-in-time.
Choose how SKUs are matched: direct 1:1 or via SKU aliases.
Kits and bundles become Katana products. Add a BOM of components to them in Katana. A kit order line stays a single sales order row.
SKU aliases
An SKU alias links a Rush Order SKU to a different Katana SKU. Use aliases when the same product has a different SKU in Rush Order than in Katana. Upload your SKU alias mapping before importing products, so mismatched SKUs link to the right Katana items instead of creating new products.
Orders sync
Orders flow one way, from Rush Order into Katana.
An order imports once it reaches the configured import-from status. The default is the Open state.
After import, the order keeps updating automatically through every later status change in Rush Order.
Each Rush Order order becomes one Katana sales order, with each order line as one row.
The order source is shown as Rush Order.
Fulfillments and tracking
Each shipped package becomes a Katana fulfillment with its carrier and tracking number. A multi-package shipment creates one fulfillment per package, so one order can show several fulfillments. Together, these fulfillments never exceed the ordered quantities.
Cancellations
If an order is canceled in Rush Order, Katana deletes the matching sales order only if it is still open.
Inventory sync
Rush Order's stock numbers appear in Katana as read-only External inventory at each warehouse's mapped location. On hand is the number shown.
Reconciliation compares Katana's in-stock quantity with Rush Order's on-hand quantity only. It runs on a schedule or on demand, and creates stock adjustments in Katana for any differences. Katana never sends inventory changes to Rush Order.
Inbound shipments
Each Rush Order inbound shipment becomes one Katana stock transfer. The transfer number is the PO number when there is one; otherwise, it is the inbound ID.
Destination: the Katana location mapped to the inbound's warehouse.
Origin: the location assigned to each destination warehouse. It must be mapped.
Stock transfers follow the inbound status, and received quantities update the transfer. Katana stock transfers have only two states, in transit and received. Partial receiving therefore shows as updated expected and received quantities until the shipment is fully received. If an inbound is canceled, its stock transfer is deleted.
What does not sync
Katana does not push orders to Rush Order. Orders flow only from Rush Order to Katana.
Canceling a sales order in Katana does not cancel the order in Rush Order.
Katana does not push products or stock changes to Rush Order.
Returns and RMAs are not synced.
Serial numbers are not tracked.
Lot and batch data is shown read-only, only where Rush Order provides it.
Disconnecting
To disconnect, open Rush Order from Katana's Integrations page and disconnect it. Syncing stops immediately: Katana no longer imports orders, inbound shipments, products, or inventory from Rush Order.
Records already brought into Katana stay in Katana, including sales orders, fulfillments, stock transfers, products, and locations.