What syncs between Katana and FullGood Fulfillment
The table below summarizes each data type covered by the integration and the direction it flows.
Data | Direction | Status |
Orders | FullGood Fulfillment → Katana | Available |
Products | FullGood Fulfillment → Katana | Available |
Inventory sync | FullGood Fulfillment → Katana | Available |
Locations and mapping
After the connection is approved, the configuration screen opens on the Location tab. Each FullGood Fulfillment warehouse maps one-to-one to its own dedicated Katana location.
Add to Katana automatically creates the Katana location for a warehouse and maps it.
A warehouse that has never been mapped shows Not mapped.
To pause a mapped warehouse, click Unlink. Its status then shows Unlinked.
To resume a paused warehouse, click Relink.
Only mapped warehouses sync.
Products sync
Product mapping creates a required link between each FullGood Fulfillment product and a Katana item. First, choose how SKUs are matched: direct 1:1 or through SKU aliases.
Products are imported by SKU.
A SKU that already exists in Katana matches that product.
An unknown SKU creates a new Katana product when it is first needed.
Kits and bundles are imported as Katana products. To define their components, add a bill of materials (BOM) in Katana. A kit on an order still appears as a single sales order row.
SKU aliases
A SKU alias links a FullGood Fulfillment SKU to a different Katana SKU. Use aliases when the same item is identified by different SKUs in the two systems. Upload your SKU alias mapping before importing products so that products match correctly and no duplicates are created.
Orders sync
Orders flow one way, from FullGood Fulfillment into Katana.
When orders import: An order imports once it reaches the configured import-from status. The default is the "Open" state.
Status updates: After import, the order keeps updating automatically through every later status change.
How orders appear: Each FullGood Fulfillment order becomes one Katana sales order, with one row per order line. The order source is shown as FullGood Fulfillment.
Fulfillments and tracking: Each shipped package becomes a Katana fulfillment with its carrier and tracking number. A shipment with several packages creates one fulfillment per package, so one order can show several fulfillments. Together, these fulfillments never exceed the ordered quantities.
Cancellations: If an order is canceled in FullGood Fulfillment, Katana deletes the sales order only if it is still open.
Inventory sync
FullGood Fulfillment stock levels appear in Katana as read-only External inventory at each warehouse's mapped location. The number shown is the warehouse's on-hand quantity.
Reconciliation compares Katana's in-stock quantity with FullGood Fulfillment's on-hand quantity. It runs on a schedule or on demand, and it creates stock adjustments in Katana for any differences. This keeps Katana's stock aligned with what is physically in the warehouse.
What does not sync
Products and stock changes are never sent from Katana to FullGood Fulfillment.
Orders are never sent from Katana to FullGood Fulfillment. Orders sync one way only.
Inbound shipments and stock transfers are not part of this integration.
Returns and RMAs are not synced.
Serial numbers are not tracked. Lot and batch data appears read-only where FullGood Fulfillment provides it.
Disconnecting
To disconnect, go to Katana's Integrations page, open the FullGood Fulfillment integration, and disconnect it. Syncing of orders, products, and inventory stops right away. Records that were already imported remain in Katana, including sales orders, fulfillments, products, and locations.