What syncs between Katana and G Global
The table below summarizes each type of data and the direction it flows between Katana and G Global.
Data | Direction | Status |
Orders | Two-way | Available |
Products | G Global → Katana | Available |
Inbound stock transfers | G Global → Katana | Available |
Inventory sync | G Global → Katana | Available |
Locations and mapping
After G Global approves the connection, the configuration screen opens on the Location tab. Each G Global warehouse maps 1:1 to its own dedicated Katana location.
Not mapped: The warehouse has never been mapped. Click Add to Katana to create its Katana location.
Unlink: Pauses a mapped warehouse. Its status then shows Unlinked.
Relink: Resumes syncing for an unlinked warehouse.
Only mapped warehouses sync. Nothing syncs at all until you click Activate sync in the header.
Products sync
Product mapping creates the required link between each G Global product and a Katana item. Choose how SKUs are matched: either direct 1:1 or through SKU aliases.
Products are imported by SKU:
If the SKU matches an existing Katana product, the two are linked.
If the SKU is unknown in Katana, a new product is created just in time.
Kits and bundles become Katana products. Add a BOM of components to them in Katana. A kit order line stays a single sales order row.
SKU aliases
A SKU alias links a G Global SKU to a different Katana SKU. Use aliases when the same item has mismatched SKUs in the two systems, for example when G Global uses its own code for a product you already have in Katana. Upload your SKU alias mapping before importing products, so items link correctly instead of creating duplicates.
Orders sync
From G Global to Katana
Orders import once they reach the configured import-from status (default: Open). They then keep updating automatically through every later status change.
Each G Global order becomes one Katana sales order, with one row per line. The order source is G Global.
Each shipped package becomes a Katana fulfillment with carrier and tracking details. Multi-package shipments create one fulfillment per package. Together, these fulfillments never exceed the ordered quantities.
If an order is canceled in G Global, Katana deletes it only if the sales order is still open.
From Katana to G Global
When a Katana sales order reaches Ready for fulfillment, it is pushed to G Global as an outbound order. Its progress then syncs back to Katana like an imported order.
Canceling the Katana sales order does not cancel the pushed G Global order.
Changes made in Katana after the push do not update the G Global order.
Inventory sync
G Global's stock numbers appear in Katana as read-only External inventory at each warehouse's mapped location. The number shown is G Global's on-hand quantity.
Reconciliation compares Katana's in-stock quantity with G Global's on-hand quantity. It runs on a schedule or on demand. When the numbers differ, Katana creates stock adjustments so its stock matches G Global. Katana never sends inventory changes to G Global.
Inbound shipments
Each G Global inbound shipment becomes one Katana stock transfer. The transfer number is the PO number when one is present; otherwise it is the inbound ID.
Destination: The Katana location mapped to the inbound's G Global warehouse.
Origin: The location you assign for each destination warehouse. This location must be mapped.
The stock transfer follows the inbound status, and received quantities update the transfer.
Katana stock transfers move straight from in transit to received. Partial receipts appear as updated expected and received quantities until the shipment is fully received.
Canceling an inbound in G Global deletes its stock transfer.
What does not sync
Products and stock changes are not pushed from Katana to G Global.
Changes made to a Katana sales order after it is pushed do not update the G Global order.
Canceling a Katana sales order does not cancel the pushed G Global order.
Returns and RMAs do not sync.
Serial numbers are not tracked.
Lot and batch data is shown read-only, where G Global provides it.
Unmapped or unlinked warehouses do not sync.
Disconnecting
To disconnect, go to the Integrations page in Katana, open the G Global integration, and disconnect it. Syncing stops right away. Orders, fulfillments, stock transfers, and inventory are no longer imported, and sales orders are no longer pushed to G Global. Records already brought into Katana stay in Katana, including products, sales orders, fulfillments, stock transfers, stock adjustments, and locations.