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Connect ShipHero to Katana

Import ShipHero orders and fulfillments, send Katana sales orders for fulfillment, and see warehouse stock in Katana.

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Written by Argo Ohvril

What the Katana–ShipHero integration does

ShipHero is a cloud warehouse-management and fulfillment platform for ecommerce brands, 3PLs, and warehouse teams. It covers inventory management, order processing, picking and packing, shipping, and returns.

By connecting Katana with ShipHero, you can:

  • Import orders as sales orders: Each ShipHero order becomes a Katana sales order, and shipped packages arrive as fulfillments with carrier and tracking details.

  • Send sales orders to ShipHero for fulfillment: A Katana sales order is pushed to ShipHero as an outbound order when it reaches Ready for fulfillment.

  • Import products by SKU: ShipHero products match Katana items by SKU, and SKU aliases connect SKUs that differ between the two systems.

  • See stock levels at mapped locations: ShipHero stock appears as read-only external inventory at each warehouse's mapped Katana location.

  • Turn inbound shipments into stock transfers: Each ShipHero inbound shipment becomes a Katana stock transfer that updates as goods are received.

sync diagram showing Katana and ShipHero side by side: an arrow from Katana to ShipHero labeled 'Sales orders (Ready for fulfillment)' and 'Order cancellation', and arrows from ShipHero to Katana labeled 'Orders and fulfillments with tracking', 'Products by SKU', 'Inventory (read-only, per mapped location)', and 'Inbound shipments as stock transfers'

Before you start

  • An active ShipHero account.

  • Your ShipHero Username and Password. These are the same credentials you use to log in to the ShipHero portal.

  • A Katana account with permission to manage integrations.

Connect ShipHero to Katana

  1. In Katana, open the Integrations page and find the ShipHero tile.

  2. Click Connect.

  3. Enter your ShipHero Username and Password, then confirm.

    the Katana ShipHero connection form showing two fields, Username and Password, with a confirm button

  4. After ShipHero approves the connection, the configuration screen opens on the Location tab. The integration status shows Connected with Sync inactive, and an Activate sync button appears in the header. Map each ShipHero warehouse to its own Katana location. Use Add to Katana to create a location for a warehouse.

    the Location tab of the ShipHero configuration screen listing ShipHero warehouses, each with its mapped Katana location or an Add to Katana button, status shown as Connected with Sync inactive and an Activate sync button in the header

  5. Click Activate sync to start syncing data with ShipHero. Nothing syncs until you do this.

How your daily workflow looks

  1. You move a Katana sales order to Ready for fulfillment, and Katana sends it to ShipHero as an outbound order.

  2. ShipHero picks, packs, and ships the order.

  3. Orders and their status changes appear in Katana as sales orders. Each shipped package becomes a fulfillment with its carrier and tracking number.

  4. ShipHero inbound shipments appear in Katana as stock transfers and update as stock is received.

  5. ShipHero stock levels show as external inventory at your mapped locations.

  6. You plan purchasing and production in Katana using this up-to-date data.

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