What syncs between Katana and Cart.com (Jazz Central)
The table below summarizes each data flow between Katana and Cart.com (Jazz Central).
Data | Direction | Status |
Orders | Two-way | Available |
Products | Cart.com (Jazz Central) → Katana | Available |
Inbound stock transfers | Cart.com (Jazz Central) → Katana | Available |
Inventory sync | Cart.com (Jazz Central) → Katana | Available |
Locations and mapping
After you connect from the Integrations page in Katana and Cart.com approves the connection, the configuration screen opens on the Location tab. The status shows Connected with Sync inactive. Nothing syncs until you click Activate sync in the header.
Each Cart.com (Jazz Central) warehouse maps to its own Katana location. Click Add to Katana to create that location automatically.
A warehouse that has never been mapped shows Not mapped.
To pause a mapped warehouse, click Unlink. Its status then shows Unlinked. Click Relink to resume it.
Only mapped warehouses sync.
Products sync
Product mapping creates a required link between each Cart.com (Jazz Central) product and a Katana item. You choose how SKUs are matched: either directly 1:1, or through SKU aliases.
Products import by SKU:
If a SKU already exists in Katana, the product is matched to it.
If a SKU is unknown in Katana, a new product is created just in time.
Kits and bundles become Katana products. Add a bill of materials (BOM) of components to them in Katana. A kit order line stays a single sales order row.
SKU aliases
A SKU alias links a Cart.com (Jazz Central) SKU to a different Katana SKU. Use aliases when the same product uses different SKUs in the two systems. Upload your SKU alias mapping before you import products, so mismatched SKUs match existing Katana items instead of creating new ones.
Orders sync
Orders from Cart.com (Jazz Central) to Katana
Orders import when they reach the configured import-from status. By default, this is the "Open" state. After that, each order keeps updating in Katana through every later status change.
Each Cart.com (Jazz Central) order becomes one Katana sales order:
Each order line becomes one row.
The order source is the integration name.
Each shipped package becomes a Katana fulfillment with its carrier and tracking number. Multi-package shipments create one fulfillment per package. Together, these fulfillments never exceed the ordered quantities.
A canceled order is deleted in Katana only if the sales order is still open.
Orders from Katana to Cart.com (Jazz Central)
When a Katana sales order reaches the Ready for fulfillment status, Katana sends it to Cart.com (Jazz Central) as an outbound order. From then on, its progress is tracked back in Katana like any imported order.
Changes you make in Katana after the order is sent do not update the Cart.com (Jazz Central) order.
Canceling the Katana sales order does not cancel the order in Cart.com (Jazz Central).
Inventory sync
Cart.com (Jazz Central) stock levels appear in Katana as read-only External inventory at each warehouse's mapped location. The number shown is the on-hand quantity.
Reconciliation compares Katana's in-stock quantity with the Cart.com (Jazz Central) on-hand quantity. It runs on a schedule, or you can run it on demand. For any difference, it creates a stock adjustment in Katana, so your Katana stock reflects the warehouse's physical count.
Inbound shipments
Each Cart.com (Jazz Central) inbound shipment becomes one Katana stock transfer:
Number: the PO number when one is present. Otherwise, the inbound ID.
Destination: the Katana location mapped to the inbound's warehouse.
Origin: the location assigned for each destination warehouse. This must be mapped.
The stock transfer follows the inbound's status, and received quantities update the transfer. Katana stock transfers move straight from in transit to received. Partial receipts show as updated expected and received quantities until the shipment is fully received. A canceled inbound deletes its stock transfer.
What does not sync
Products and stock changes are never sent from Katana to Cart.com (Jazz Central).
Katana-side changes to an order after it is sent to Cart.com (Jazz Central) are not synced.
Canceling a Katana sales order does not cancel the Cart.com (Jazz Central) order.
Returns and RMAs are not synced.
Serial numbers are not synced. Lot and batch data appears read-only where Cart.com (Jazz Central) provides it.
Warehouses that are not mapped, or are Unlinked, do not sync.
Disconnecting
To disconnect, open the Cart.com (Jazz Central) integration from Katana's Integrations page and disconnect it.
Syncing stops immediately. This includes order imports, sending orders to Cart.com (Jazz Central), inventory updates, and inbound shipment updates.
Records already brought into Katana stay in Katana, including sales orders, fulfillments, products, stock transfers, and stock adjustments.