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Connect BEST Inc. to Katana

Push sales orders to BEST Inc. for fulfillment and bring back tracking, warehouse stock levels, and inbound shipments.

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Written by Argo Ohvril

What the Katana–BEST Inc. integration does

BEST Inc. offers cloud-based warehouse management (WMS), order management (OMS), and ERP software for inventory tracking, warehouse fulfillment, order processing, and shipping.

By connecting Katana with BEST Inc., you can:

  • Import orders as sales orders: Each BEST Inc. order becomes a Katana sales order, and shipped packages appear as fulfillments with carrier and tracking details.

  • Send Katana sales orders to BEST Inc. for fulfillment: A sales order is pushed to BEST Inc. when it reaches Ready for fulfillment, and cancelling it in Katana cancels the BEST Inc. order.

  • Import products by SKU: Products match existing Katana items by SKU, and SKU aliases connect SKUs that differ between the two systems.

  • See read-only stock levels: BEST Inc. stock appears as external inventory at each warehouse's mapped Katana location.

  • Track inbound shipments as stock transfers: Each BEST Inc. inbound shipment becomes a Katana stock transfer that updates as goods are received.

sync diagram showing Katana in the center connected to BEST Inc.: arrows from BEST Inc. into Katana labeled Orders and fulfillments, Products, Inventory (read-only), and Inbound shipments to stock transfers; one arrow from Katana to BEST Inc. labeled Sales orders (Ready for fulfillment) and Cancellations

Before you start

  • An active BEST Inc. account with open API access enabled by your BEST Inc. account manager.

  • The four values the connection form asks for, issued by BEST Inc.: Partner ID, Partner Key, Customer Code, and Base URL.

  • A Katana account with permission to manage integrations.

Connect BEST Inc. to Katana

  1. In Katana, open the Integrations page and find the BEST Inc. tile.

  2. Click Connect.

  3. In the connection form, enter your Partner ID, Partner Key, Customer Code, and Base URL, then confirm. Enter the Base URL exactly as BEST Inc. gave it to you, with no trailing slash.

    the Katana BEST Inc. connection form showing four input fields labeled Partner ID, Partner Key, Customer Code, and Base URL, with a confirm button at the bottom

  4. Once BEST Inc. has approved the connection, the configuration screen opens on the Location tab. The integration status shows Connected with Sync inactive, and an Activate sync button appears in the header. Map each BEST Inc. warehouse to a Katana location; Add to Katana creates a dedicated location for a warehouse.

    the BEST Inc. configuration screen open on the Location tab, listing BEST Inc. warehouses with their mapped Katana locations, an Add to Katana button for a warehouse showing Not mapped, status Connected with Sync inactive, and the Activate sync button in the header

  5. Click Activate sync to start syncing data with BEST Inc. Nothing syncs before you do this.

How your daily workflow looks

  1. You move a sales order to Ready for fulfillment in Katana, and Katana sends it to BEST Inc.

  2. BEST Inc. picks, packs, and ships the order, and orders placed directly in BEST Inc. are imported into Katana as sales orders.

  3. Order status changes and shipped packages, with carrier and tracking, appear in Katana as fulfillments.

  4. Inbound shipments to BEST Inc. warehouses appear as stock transfers that update as goods are received.

  5. BEST Inc. stock levels update as external inventory at your mapped locations, and reconciliation adjusts Katana's stock to match.

  6. You plan purchasing and production in Katana based on up-to-date orders and stock.

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