What syncs between Katana and Longtail
The table below shows each data type and how it flows between Longtail and Katana.
Data | Direction | Status |
Products | Longtail → Katana | Available |
Inventory sync | Longtail → Katana | Available |
Locations and mapping
After Longtail approves the connection, the configuration screen opens on the Location tab. Each Longtail warehouse maps to its own dedicated Katana location. Click Add to Katana to create that location automatically. Until then, the warehouse shows as Not mapped.
To pause a mapped warehouse, click Unlink. Its status then shows Unlinked. Click Relink to resume syncing. Only mapped warehouses sync.
Nothing syncs until you click Activate sync in the header.
Products sync
Product mapping creates a required link between each Longtail product and a Katana item. First, choose how SKUs are matched:
Direct 1:1: each Longtail SKU matches the same Katana SKU.
SKU aliases: a Longtail SKU matches a different Katana SKU.
Products are imported by SKU. Longtail SKUs that already exist in Katana match the existing products. Unknown SKUs create new Katana products as they are needed.
Kits and bundles also become Katana products. To define what a kit contains, add a bill of materials (BOM) of its components in Katana.
SKU aliasing
A SKU alias links a Longtail SKU to a different Katana SKU. Use aliases when the same item has different SKUs in Longtail and Katana, so it maps to your existing Katana item instead of creating a duplicate. Upload your SKU alias mapping before the product import runs.
Inventory sync
Longtail's stock numbers appear in Katana as read-only External inventory at each warehouse's mapped location. The number shown is Longtail's On hand quantity.
Katana reconciles its in-stock quantity against Longtail's on-hand quantity, either on a schedule or on demand. Any difference is recorded as a stock adjustment, so your Katana stock matches what Longtail physically holds.
What does not sync
Orders: Longtail orders are not imported, and Katana sales orders are not sent to Longtail.
Fulfillments, carrier details and tracking numbers.
Inbound shipments and stock transfers.
Product or stock changes from Katana to Longtail. Katana never sends these to Longtail.
Returns and RMAs.
Serial-number tracking.
Disconnecting
Go to Katana's Integrations page, open the Longtail integration and disconnect it. Product and inventory syncing from Longtail stops right away. Records Katana has already imported, such as products and stock adjustments, stay in Katana.