What Katana asks for
The Katana connection form asks for three values: Username, Password, and Client Code.
Username: Your NPFulfilment API username. This is separate from any web portal or dashboard login.
Password: The API password NPFulfilment issued with your username.
Client Code: The short identifier for your NPFulfilment account (for example, ACME).
The form also has a Sandbox checkbox. Leave it unchecked for your live account.
Find your credentials in NPFulfilment
NPFulfilment's Direct API has no self-service settings page. NPFulfilment support issues these values when they enable API access for your account.
Check whether NPFulfilment has already set up API access for you. If so, use the API Username, Password, and Client Code they sent you.
If you don't have them yet, email NPFulfilment support at [email protected]. Ask them to enable Direct API access for your account, and mention that you are connecting it to Katana.
NPFulfilment replies with your API Username, Password, and Client Code.
In Katana's connection form, enter all three values. Leave Sandbox unchecked unless NPFulfilment gave you separate test credentials for their sandbox (test) environment.
If you're not sure whether Direct API access is enabled for your account, contact NPFulfilment support at [email protected].