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Connect THG Ingenuity Fulfil to Katana

Bring THG Fulfil orders, tracking, inbound shipments and warehouse stock into Katana, one location per warehouse.

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Written by Argo Ohvril

What the Katana–THG Ingenuity Fulfil integration does

THG Fulfil is THG Ingenuity’s ecommerce fulfilment and logistics platform. It combines warehouse technology, inventory management, courier management, and returns management to support D2C, B2B, and marketplace fulfilment.

By connecting Katana with THG Ingenuity Fulfil, you can:

  • Import orders as sales orders: THG Ingenuity Fulfil orders become Katana sales orders, and shipped packages become fulfillments with carrier and tracking details.

  • Import products by SKU: Existing Katana products are matched by SKU, and SKU aliases bridge mismatched SKUs.

  • See stock levels at mapped locations: THG Ingenuity Fulfil stock appears as read-only external inventory at each warehouse’s mapped Katana location.

  • Track inbound shipments as stock transfers: Each inbound shipment becomes a Katana stock transfer that updates as stock is received.

  • Map warehouses to locations: Each THG Ingenuity Fulfil warehouse syncs to its own dedicated Katana location.

sync diagram showing THG Ingenuity Fulfil on one side and Katana on the other, with one-way arrows from THG Ingenuity Fulfil to Katana labeled Orders and fulfillments, Products, Inventory (read-only), and Inbound shipments to stock transfers, and warehouses mapped to Katana locations

Before you start

  • An active THG Ingenuity Fulfil account with access to the THG Connect console.

  • The two values the connection form asks for: a Client ID and a Client Secret, created as an API client in the THG Connect console. If you can’t sign in to the console, ask your THG Ingenuity account manager for these values.

  • A Katana account with permission to manage integrations.

Connect THG Ingenuity Fulfil to Katana

  1. In Katana, open the Integrations page and find the THG Ingenuity Fulfil tile.

  2. Click Connect.

  3. Enter your Client ID and Client Secret in the connection form, then confirm.

    the Katana connection form for THG Ingenuity Fulfil showing two input fields labeled Client ID and Client Secret, with the confirm button below them

  4. Once THG Ingenuity Fulfil has approved the connection, the configuration screen opens on the Location tab. The integration status shows Connected with Sync inactive, and an Activate sync button appears in the header. Map each THG Ingenuity Fulfil warehouse to its own Katana location. Use Add to Katana to create a new location automatically.

    the warehouse location mapping panel on the Location tab, listing THG Ingenuity Fulfil warehouses each paired with a Katana location, an Add to Katana option, the status Connected with Sync inactive, and the Activate sync button in the header

  5. Click Activate sync to start syncing data with THG Ingenuity Fulfil. Nothing syncs until you do this.

How your daily workflow looks

  1. THG Ingenuity Fulfil receives and fulfills orders from your sales channels.

  2. Orders import into Katana as sales orders and keep updating as their status changes.

  3. Shipped packages appear in Katana as fulfillments with carrier and tracking details.

  4. Inbound shipments to THG Ingenuity Fulfil warehouses appear as Katana stock transfers and update as stock is received.

  5. Stock levels at each mapped location update as read-only external inventory.

  6. You plan production and purchasing in Katana using up-to-date order and stock data.

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