Remove add-ons from your Katana subscription when they’re no longer needed or to reduce costs. However, removing add-ons may affect stored data and access to certain features.
Removal timing: Trial vs. paid Add-ons
During a trial: The add-on is removed immediately once you cancel it.
During a paid subscription: The add-on remains active until the end of your current billing cycle. After that, the add-on is fully removed.
Impact on data and features
When an add-on is removed:
Any data created or stored through that add-on may be permanently deleted.
You may lose access to related screens or features (e.g., storage bins, batch tracking, forecasting, or manufacturing insights, depending on the add-on).
Historical records connected to the add-on may no longer be visible.
Before removing an Add-on
To avoid losing important information:
Review which features and data rely on the add-on.
Export or transfer data you want to keep.
Be prepared that once the add-on is removed, you may no longer be able to retrieve related information.
Key takeaway
Removing an add-on helps manage subscription costs but can result in permanent data loss for features tied to that add-on. Always review and back up your data before confirming removal.
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