You can cancel your subscription if they no longer wish to use Katana. This process stops future billing and deactivates access to Katana's features. Ensure to review any potential impacts on your data and services before completing the cancellation process.
To cancel your subscription
Log in to your Katana account (if you aren't already): www.katanamrp.com/login.
Click on your company name in the top corner and select Subscription.
Click Cancel your subscription.
You'll then be asked to specify the reason(s) for leaving and provide feedback. We appreciate any feedback you can provide to help us improve.
Note: If you connected to Katana directly from the Shopify app store, your Katana subscription is billed directly by Shopify. To cancel the subscription, uninstall the Katana app from your Shopify account.
Once you've confirmed your subscription cancellation
Monthly subscriptions:
There is 30-day notice for monthly subscriptions, so your subscription will expire after the next billing cycle.Annual subscriptions:
Annual subscriptions will expire at the end of the account's current billing cycle. The account will continue to be accessible until the end of subscription period.
Note: Cancellation is unavailable if you're trialing a higher plan or an add-on. First downgrade or remove the add-on being trialled to proceed with cancellation.
If you want to reactivate your account, navigate back to the Subscription page and click Reactivate Subscription. This is option will remain available until the end of the current billing cycle.
Your feedback is invaluable. Let us know your thoughts on this article or anything in Katana you'd like to see improved: [email protected]