Canceling a subscription

How to cancel my subscription

Dayvid Lorbiecke avatar
Written by Dayvid Lorbiecke
Updated over a week ago

To cancel your subscription

  1. Log in to your Katana account if you aren't already:

  2. Click on your company name in the top corner and select Subscription.

  3. Click Cancel your subscription.

You'll then be asked to specify the reason(s) for leaving and provide feedback. We appreciate any feedback you can provide to help us improve.

Note: If you connected to Katana directly from the Shopify app store, your Katana subscription is billed directly by Shopify. To cancel the subscription, uninstall the Katana app from your Shopify account.

Once you've confirmed your subscription cancellation

  • Monthly subscriptions:
    There is 30-day notice for monthly subscriptions, so your subscription will expire after the next billing cycle.

  • Annual subscriptions:
    Annual subscriptions will expire at the end of the account's current billing cycle. The account will continue to be accessible until the end of subscription period.

Note: The option to cancel in unavailable if you are trialing a higher plan or an add-on. First downgrade or remove the add-on being trialled to proceed with cancellation.

If you want to reactivate your account, navigate back to the Subscription page and click Reactivate Subscription. This is option will remain available until the end of the current billing cycle.

If you encounter any problems reactivating your account, please contact us through the chat widget or [email protected].

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