Stay on top of past-due invoices in Katana to avoid account interruptions and keep your subscription active.
What happens if a payment fails
If a subscription payment fails on your billing due date, the invoice will be marked Past Due.
Common reasons include:
Declined credit card transaction
Incorrect or expired billing details
Katana will automatically retry the payment a few times over the next 20 days.
If the payment is still unsuccessful after 20 days, your account will be locked.
Even if your account is locked, all your data will remain safe for 6 months. You can re-subscribe and regain access at any time.
Who can manage invoices
Only the Account Owner can manage subscription and billing settings. Learn more about team member roles.
How to resolve a past-due invoice
Click in the top-right corner of Katana and select Subscription from the dropdown menu.
Click View billing and invoices.
In the Billing Information section, update your credit card details if needed.
Katana accepts Visa, Mastercard, and American Express.
To pay a past-due invoice manually:
Scroll to the Invoices list at the bottom.
Find the past-due invoice and click Pay now.
Enter updated payment details if prompted.
Once billing information is updated, Katana will automatically retry payment collection.
Special case: Shopify billing
If you originally subscribed to Katana through the Shopify App Store, your subscription is billed directly by Shopify. In this case:
Invoices and payments must be managed inside your Shopify billing account, not Katana.
Tip
If updating your billing details doesn’t resolve the issue, contact our support team via the in-app chat or at [email protected]
Your feedback is invaluable. Let us know your thoughts on this article or anything in Katana you'd like to see improved: [email protected]