Credit notes for returns help make sure that your accounting stays accurate across the board.
You can create credit notes for all approved return orders. These notes document and process customer refunds in your accounting system.
When refunding a sales order (SO), you can either Refund some or Refund all.
Refunding an SO
Open the return, and if the entire SO is being refunded, select Refund all from the dropdown menu at the top.
This action will:
Automatically include all items from the return in the credit note
Send the credit note to QuickBooks Online
Mark all items as refunded under the Refunded section
If only part of the SO is being refunded, select Refund some. You can then choose the specific items that will be refunded and a credit note will be created in QuickBooks for only those selected items.
Each credit note created is linked under the Refunded section for traceability.
If a return is partially refunded, there will be 2 tables: Not refunded and Refunded.
Example of a credit note in QuickBooks Online
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