Easily align return management by syncing returns from Shopify to Katana.
How Shopify return sync works
Katana supports one-way return syncing from Shopify → Katana.
When enabled, returns created in Shopify are automatically reflected in Katana as return orders.
What is synced
The following return details are supported:
Add or remove return line items
Update return quantities
Update return reasons
Import customer notes
Import return location (based on Shopify warehouse or fulfillment center)
Important notes
Katana does not process financial refunds from Shopify.
Instead, return statuses are updated as follows:
Shopify status | Katana status |
Refund only | No action |
Restock | Returned |
Note: If a return exists in both Katana and Shopify, and the status in Katana is updated to Returned, the status in Shopify will update to Return closed.
How to enable Shopify return sync
In Katana, go to the Integrations Marketplace (puzzle icon on the top toolbar).
Find your connected Shopify store and click Configure.
In step 3 of the configuration wizard (Sync settings), check Synchronize order returns from Shopify.
Click Next, then finish the setup wizard.
Once enabled, return orders will automatically be created in Katana whenever items are restocked in Shopify.
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