Katana supports one-way return order sync from Shopify. When enabled, returns created in Shopify are automatically reflected in Katana as return orders.
The following fields and actions are supported in the sync:
Add return line items
Remove return line items
Update quantities
Update return reasons
Import order note (customer note)
Import return location (based on Shopify warehouse or fulfillment)
Katana does not process financial refunds based on Shopify activity. Instead, return statuses in Katana are updated as follows:
Shopify status | Katana result status |
Refund only | No action |
Restock | Returned |
Note: If a return exists in both Katana and Shopify, and the status in Katana is updated to Returned, the status in Shopify will update to Return closed.
How to activate the Shopify return sync
To enable return syncing from Shopify:
Navigate to Integrations and find Shopify.
Click to configure your connected Shopify store.
In the configure window's 3rd step, Sync settings, check the Synchronize order returns from Shopify.
Click Next and finish the setup wizard.
This activates the one-way sync and starts creating return orders in Katana when restocks are made in Shopify.
Your feedback is invaluable. Let us know your thoughts on this article or anything in Katana you'd like to see improved: [email protected]