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Connect SmartPack to Katana

Import SmartPack orders as sales orders, track shipped packages as fulfillments, and see warehouse stock in Katana.

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Written by Argo Ohvril

What the Katana–SmartPack integration does

SmartPack is a cloud-based warehouse management system (WMS) for e-commerce businesses, 3PL providers, and warehouse operations. It manages inventory, receiving, picking, packing, shipping, and returns.

By connecting Katana with SmartPack, you can:

  • Import orders as sales orders: Each SmartPack order becomes a Katana sales order. The order keeps updating as its status changes in SmartPack.

  • Track fulfillments and shipments: Each shipped package becomes a Katana fulfillment with carrier and tracking details.

  • Import products by SKU: Existing Katana products are matched by SKU, and SKU aliases can bridge SKUs that don't match.

  • See stock levels at mapped locations: SmartPack stock numbers appear in Katana as read-only external inventory at each mapped location.

  • Map warehouses to locations: Each SmartPack warehouse syncs to its own dedicated Katana location.

sync diagram showing data flowing one way from SmartPack to Katana: orders becoming Katana sales orders, shipped packages becoming fulfillments with carrier and tracking, products matched by SKU, and stock levels shown as read-only external inventory at each mapped Katana location

Before you start

  • An active SmartPack account with access to the SmartPack WMS admin.

  • The three values the connection form asks for: your Subdomain, an App ID, and an Access Token. See How to find your SmartPack credentials.

  • A Katana account with permission to manage integrations.

Connect SmartPack to Katana

  1. In Katana, open the Integrations page and find the SmartPack tile.

  2. Click Connect.

  3. Enter your Subdomain, App ID, and Access Token in the connection form, then confirm.

    the Katana SmartPack connection form showing three input fields labeled Subdomain, App ID, and Access Token, with the confirm button below

  4. After SmartPack approves the connection, the configuration screen opens on the Location tab. The integration status shows Connected with Sync inactive, and an Activate sync button appears in the header. Map each SmartPack warehouse to its own Katana location. Use Add to Katana to create a new location automatically.

    the SmartPack configuration screen on the Location tab, listing SmartPack warehouses each mapped 1:1 to a Katana location, with Add to Katana and Remove options per warehouse, the status Connected with Sync inactive, and the Activate sync button in the header

  5. Click Activate sync to start syncing data with SmartPack. Nothing syncs until you activate sync.

How your daily workflow looks

  1. Orders reach SmartPack from your sales channels, and SmartPack picks, packs, and ships them.

  2. Orders import into Katana as sales orders once they reach the configured import-from status. After that, they keep updating automatically.

  3. Each shipped package lands in Katana as a fulfillment with carrier and tracking details.

  4. New SKUs are matched to existing Katana products or created automatically.

  5. SmartPack stock levels update as read-only external inventory at your mapped locations. Reconciliation creates stock adjustments for any differences.

  6. You plan production and purchasing in Katana using up-to-date order and stock data.

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