Reverting a sales order (SO) from Done to Open allows for modifications to order details that are otherwise locked post-delivery. This is crucial for correcting or updating order information after it has been marked as completed.

You can revert an entire packed or delivered order or part of an order to a Not shipped status. Reverting is required if you want to change SO details since editing isn't possible for packed or delivered orders.

For multi-fulfillment orders, each fulfillment can be reverted separately. If a fulfillment has multiple line items, they have to be reverted together.

Reverting back to Not shipped status also reverts the inventory quantities. In stock quantity is increased, and the order quantity is added to commitments.

Reversing an order or its fulfillment can be done only on the SO card view. It is not possible to revert an SO as a bulk action on the Sell screen.

Note: An SO can't be reverted if it has entered a closed inventory period.
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