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Understanding sales order delivery statuses

Track and manage delivery statuses in Katana for efficient sales order processing.

Dayvid Lorbiecke avatar
Written by Dayvid Lorbiecke
Updated this week

Katana's Delivery Status enables you to track and manage the fulfillment stages of your sales orders (SOs). By accurately updating delivery statuses, you ensure precise inventory tracking and efficient order processing.


Delivery statuses explained

Each SO in Katana progresses through specific delivery statuses:

Not shipped

  • Default status upon SO creation.

  • Items are committed in inventory but not yet picked or packed.

Packed

  • All items have been picked and packed.

  • Inventory adjustments:

    • In stock and Committed quantities decrease accordingly.

  • Items are ready for shipment but have not yet been dispatched.

Partially packed

  • Only a portion of the order has been picked and packed.

  • Use the Pack some... function to update this status.

Delivered

  • All items have been shipped to the customer.

  • If transitioning from Packed to Delivered, no additional inventory movements occur.

  • If changing directly from Not shipped to Delivered, both In stock and Committed quantities decrease.

Partially delivered

  • A portion of the order has been shipped.

  • Use the Deliver some... function to update this status.

Pending (Quote)

  • The SO is converted into a quote and moved to the Quotes tab.

  • Quotes do not affect inventory commitments.


Changing delivery statuses

You can update delivery statuses individually or in bulk:

On the SO card

  1. Open the desired SO.

  2. Click on the current delivery status dropdown.

    Screenshot showing where you can change the status of an SO from the SO's card

  3. Select the new status from the list.

    Available status options for a sales order

From the Sell screen

  1. Navigate to the Sell screen.

  2. For individual updates:

    • Click on the delivery status field of the specific SO.

      Screenshot showing where you can change an SO's status from the Sell screen

    • Choose the new status.

      Status options available for a sales order

  3. For bulk updates:

    Screenshot showing how you can bulk change the status of SOs
    • Select multiple SOs using the checkboxes.

    • Click Change status at the top of the table.

    • Select the desired status.

Note: Bulk changes are not available for Partially packed or Partially delivered statuses.


Inventory implications

  • Transitioning from Not shipped to Packed or Delivered reduces both In stock and Committed quantities.

  • Reverting from Packed or Delivered back to Not Shipped restores the inventory quantities.

  • Changing from Packed to Delivered does not affect inventory levels.


Additional notes

  • Updating the delivery status to (Partially) Packed or (Partially) Delivered automatically changes the Sales items status to Picked.

  • Accurate delivery status updates ensure real-time inventory tracking and efficient order fulfillment.


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