If, while trying to open different pages in Katana (e.g. Sell screen, Make screen, Manufacturing order card, Items, etc.), you've encountered the following error message:
There can be several causes for seeing this error.
Here is a list of possible causes and suggested fixes.
Browser - Katana is optimized to work with Google Chrome. Although Katana works with other browsers, you are more likely to receive errors or face UX/UI problems in other browsers. We suggest switching to Chrome for using Katana. Also, make sure that you are using the latest version.
Ad-blocker - various ad-blockers may interfere with Katana's processes and prevent a smooth experience. Please disable the ad-blocker on Katana if this is the case.
Cache - we often update the software and releasing new versions. Some parts of the user interface (UI) might be saved to your browser's cache, and in case of a new release, your current UI might not match with other parts of Katana code anymore. Please clear your browser's cache (instructions for Chrome):
Open your browser's console by pressing F12.
Right-click on the "Reload" button icon and select "Empty cache and hard reload".
If you still face issues and get an "Oh no" message every now and then, get in touch with our support via chat or at [email protected].
To help us identify the issue more effectively, please follow the next steps:
Open your Chrome browser's console by pressing F12.
Navigate to the "Console" tab if you did not land there automatically.
See if there are any errors (entries in red) on the list. Please make a screenshot of the "Console" tab error list and send it to our support.
Also, navigate to the "Network" tab of the console, check for any errors (entries in red) on the list and send a screenshot to our support.