You can choose to have fulfillment statuses sync two ways between Katana and BigCommerce:

  • When the Delivery status for a SO is changed to Partially Delivered in Katana, the fulfillment status in BigCommerce will not change.

  • When the Delivery status for a SO is changed to Delivered in Katana, the fulfillment status in BigCommerce will change to "Completed".

  • When the fulfillment status for a SO is changed to "Completed" in BigCommerce, the Delivery status in Katana will change to Delivered.

  • When fulfillment is initiated from the BigCommerce side and on the SO there are batch trackable items, batches are automatically assigned to your order using the FIFO (first in first out) method. See more here.

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