Keep your BigCommerce orders and fulfillment statuses in sync with Katana to ensure smooth sales, production, and inventory management.
Katana’s BigCommerce integration:
Imports all open sales orders (SOs) from BigCommerce.
Updates Katana automatically when changes are made in BigCommerce.
Syncs fulfillment statuses both ways between the platforms.
Syncing SOs from BigCommerce to Katana
When you first connect BigCommerce, all open SOs are imported into Katana.
New SOs created in BigCommerce are automatically pulled into Katana.
By default, Awaiting fulfillment orders are always imported.
During setup, you can also choose to import Awaiting payment orders.
Orders are imported to the mapped Katana Location.
Multi-currency:
If your SOs are in foreign currencies, Katana imports them in the same currency and automatically converts totals to your base currency.
Data mapping from BigCommerce to Katana
Here’s how BigCommerce order data is translated when synced:
BigCommerce | Katana | Notes |
Order number | Sales order # | — |
Created date | Created date | — |
— | Delivery date | Calculated as Created date + Default delivery time (editable in Settings > General) |
Customer name | Customer name | |
Billing address | Bill to | — |
Shipping address | Ship to | — |
Line items | Line items |
|
Quantity | Quantity | — |
Price | Price per unit | Tax handling: |
Tax rate | Tax % | |
Currency | Currency | — |
Discounts/promotions | Discount % | Discounts allocated proportionally to line items |
Custom items: If enabled during setup, custom items in BigCommerce will be created as new products in Katana.
Duplicate prevention: Each imported SO gets a hidden BigCommerce ID in Katana. If deleted in Katana, it won’t be re-imported.
Two-way fulfillment status sync
If enabled, fulfillment updates stay aligned between Katana and BigCommerce:
Katana → BigCommerce
SO marked Delivered in Katana → marked Completed in BigCommerce.
SO marked Partially Delivered → no status change in BigCommerce.
BigCommerce → Katana
SO marked Completed in BigCommerce → marked Delivered in Katana.
If fulfillment is initiated in BigCommerce and the SO includes batch-trackable items, Katana assigns batches using FIFO (first in, first out).
Multiple BigCommerce stores
Each connected store syncs orders, products, and customers independently.
Duplicate products (same SKU across stores) are matched in Katana instead of being re-created.
You can map each store to the same Katana Location or to different Locations, depending on your setup.
With this setup, Katana ensures your BigCommerce orders, stock, and fulfillment statuses always stay in sync.
Your feedback is invaluable. Let us know your thoughts on this article or anything in Katana you'd like to see improved: [email protected]