Where can I get additional help?
If you have a question regarding Katana or hit any roadblock using Katana, we are here to help.
People like to solve problems in different ways. If you prefer finding answers by yourself, we encourage you to check the Knowledge Base, which includes step-by-step guides, descriptions, and recommendations for using Katana features, managing your account, team members, subscription, FAQs.
If you are inside Katana app, you can find a lot of useful information at your fingertips:
In-app help - access and search knowledge base articles without leaving Katana app. You can access In-app help through the "Knowledge base" tab on the right side of your browser window.
In-app tooltips and tutorials - follow the tooltips during initial signup to understand how Katana works, click on terms or i-icons inside Katana to find out more about any term or concept.
If you prefer to talk to us or cannot find an answer from any of the above resources, you can easily reach us:
Chat - get answers to anything related to Katana through a chat widget, which you can find at the bottom right-hand corner of any page or screen.
E-mail your question to firstname.lastname@example.org and we'll get back to you as soon as possible.
To access general tips about production and inventory management, more detailed discussion of certain manufacturing concepts, and other exciting content about manufacturing and Katana, visit our blog.