When using KAI to create sales orders (SOs) or find useful statistics, it's important to understand how your data is used and the limitations of the AI.
Data handling and privacy
Powered by OpenAI: Kai utilizes AI models developed by OpenAI to process and understand natural language from emails to generate accurate SOs.
Data security: Data is processed securely within Katana's systems and is not shared with OpenAI or any third parties for model training purposes.
Data minimization: Only the data needed to perform a requested task is used, and isn't stored any longer than needed.
Third-party tools for charts: If generating charts, KAI uses trusted third-party tools. Any data used is handled in compliance with our data protection policies.
Data processing
Email content: When pasting email data into KAI, the content is processed in real time to extract SO information. This content isn't stored after processing activity.
Sales data: Sales summaries and charts are generated using existing sales data within Katana. This data will not leave our secure environment during processing.
AI Limitations
Accuracy: While KAI is designed to be accurate, AI-generated outputs may not always be perfect. We recommend reviewing all AI-generated SOs and summaries for accuracy before finalizing actions.
User responsibility: Users are responsible for verifying the information provided by KAI to ensure it meets specific needs and compliance requirements.
We encourage feedback as it's crucial in helping us improve KAI's functionality. Please share any issues or suggestions you have.
Commitment to Transparency
We are committed to providing transparent information about how KAI operates and uses data. Our goal is to empower you with advanced tools while maintaining the highest standards of data privacy and security.
By using KAI, you agree to the terms outlined in this document and acknowledge the limitations and responsibilities associated with AI-generated content.
FAQs
Q: Is my data secure with KAI?
A: Yes, your data security is a top priority. All data processed by KAI stays within Katana's secure ecosystem. We don't share your data with third parties for model training or any other purposes.
Q: Does KAI learn from my data?
A: KAI doesn't use your data to train or improve the underlying AI models. The AI models provided by OpenAI are pre-trained, and your data is only used to perform specific tasks upon request.
Q: Can I opt out of using KAI?
A: Yes, using KAI is entirely optional. If you prefer not to use the AI assistant features, you can continue to operate Katana as usual without any interruption.
Q: How does KAI generate charts?
A: KAI uses trusted third-party charting tools to generate visual representations of your sales data. All data processing for charts is done securely, and your data is not stored or used beyond creating the requested visualizations.
Q: What if I find an error in the AI-generated content?
A: If you notice inaccuracies, please review and correct the information before proceeding. We also encourage you to provide feedback through the built-in options to help improve KAI's accuracy.
Q: Will my data be used to improve KAI?
A: While we use aggregated and anonymized data to understand overall usage patterns, we don't use your specific data to train AI models. Your individual data remains confidential and is not used for model improvement.
Contact and Support
If you have any questions or concerns about how KAI uses data, or if you need assistance:
Support Team: Contact us at [email protected].
Help Center: Visit our Help Center for additional resources and guides.
Feedback: Use the feedback options within Kai to share your thoughts and help us improve.