All Collections
Adding tracking info to a Sales order
Adding tracking info to a Sales order

Learn how to add order tracking information directly into Katana

Dayvid Lorbiecke avatar
Written by Dayvid Lorbiecke
Updated over a week ago

Adding tracking information to sales orders in Katana enhances the transparency and efficiency of the shipping process. This guide covers how to insert tracking numbers and URLs directly into sales orders, facilitating easy monitoring of shipment statuses.

Tracking information is added during the shipping process once labels have been printed and assigned.

Katana supports adding a shipping partner's tracking number and online tracking URL directly to a sales order (SO).

Note: In order to help automate your shipping workflows, Katana supports tracking information via our public API to be used to integrate with external shipping platforms.

Adding tracking info to a sales order

  1. Open Katana and create a SO or open an existing one.

  2. Click on the Tracking info field to add or edit info.

    Sales order with the tracking info field highlighted

  3. Click on the field to open a pop-up window where you can add:

    • Tracking number - shipment tracking number you received from a carrier

    • Tracking link - link to online tracking data about the shipment

    • Carrier - Add what service carrier is being used (i.e. USPS, FedEx)

    • Method - Allows you to add they type of shipping and/or way the order is shipped

  4. Click OK once you have entered the info.

  5. After you've added the URL you can open the link by clicking on the tracking number.

    Shows that the tracking URL will open up tracking in a new tab

  6. Once the tracking number is added you can print out the packing list and deliver your shipment.

    NOTE: The tracking number is barcode readable on the printout template which makes it easier for external partners to identify the shipment.

Print screen for a packing list

Additional info about Tracking Numbers

Your feedback is invaluable. Let us know your thoughts on this article or anything in Katana you'd like to see improved: [email protected]

Did this answer your question?