1. I have lost my QR code and/or 6-digit login code. Where can I find it?
Please ask your Katana account owner to provide the codes. Read more where to find the codes in the Katana MRP application.
2. Scanning the QR code does not work. What should I do?
Make sure that there is a camera on the device and that it is allowed in the browser. Check your camera and/or browser settings if needed.
Make sure that there is enough light to scan the code. Clear the lens if necessary.
Make sure your internet connection is working and the connection is stable.
If you have printed out the QR code, place it on a plain background.
Place the QR code on a level surface and make sure it is not shaking.
Do not tilt your phone.
Make sure your shadow is not covering part of the QR code.
3. I have scanned the QR Code and entering the 6-digit login code, but I get an error message "Login failed". What should I do?
You have most probably entered an incorrect login code. Please try again or contact your Katana account owner to get the code.