Connecting WooCommerce

You can connect WooCommerce to Katana from within Katana

Dayvid Lorbiecke avatar
Written by Dayvid Lorbiecke
Updated over a week ago

You can connect WooCommerce to Katana from within Katana.

You can connect multiple WooCommerce stores to your Katana account. The option to connect another store becomes visible on the Settings screen > Integrations page after connecting the first store. Read more

  1. Go to Settings screen > Integrations.

  2. Find a WooCommerce logo and click Connect.

  3. Enter your WooCommerce store address and click Authorize.

  4. You are then directed to a WooCommerce page, asked to log in to your store, and click Approve.

    First, map your WooCommerce store to the Katana location:

  5. This step only appears if you created multiple locations in Katana. By default, the Main location is selected, but you can define your preferred location. Read more.

    Next, determine which information to import from WooCommerce to Katana at the initial connection:

  6. Importing customers. If the option is switched ON, all your customers will be imported from WooCommerce to Katana. These customers will appear in the Contacts screen in Katana and can be used on future Sales orders.

    If you switch OFF the possibility to sync all customers, only those customers that appear on imported Sales orders are created in Katana. Read more

    Note: You can import up to 1000 WooCommerce customers with the initial import.

  7. Importing products. If the option is switched ON, all your products will be imported from WooCommerce. You can access products in the Items screen in Katana.

    If you have a Variable Product in WooCommerce, then a product with a matching variant structure will be created in Katana. Katana will also create an additional variant for the parent product. Make sure that you have a unique SKU defined for each variant, otherwise, the variant will not be imported. Read more

    If you switch the option OFF, new products will be created in Katana only for those items that appear on imported Sales orders.

    Note: You can import up to 20,000 WooComemrce products with the initial import. Each product variant is counted separately.

    You are also asked to define tax rate settings for the product import. This is only relevant if you use "Taxes included" setting in WooCommerce. The tax rate is required for defining Default sales prices for products in Katana. Learn more here.

  8. Importing initial stock levels of products from WooCommerce to Katana. If switched ON, all inventory levels of products will be imported from WooCommerce to Katana. If you have multiple locations in Katana, the inventory levels are imported to the location defined in the first step of integration configuration. Inventory import will create a Stock adjustment in Katana for recording those stock levels. Read more

    If you choose to import stock levels from WooCommerce to Katana, you need to determine the initial cost for the product stock for Katana. WooCommerce does not track the manufacturing cost of products, thus, without defining the cost, products would appear with the Average Cost of 0 in your stock in Katana.

    The easiest way to set the initial cost for products is to calculate the cost as a percentage of the sales price. Define a percentage that will be applied to all imported products. If needed, you can adjust the cost price for each individual product after the import is completed from the Stock adjustment document that was automatically created during the initial stock import from WooCommerce. Learn more here.

  9. Import shipping cost. With this option turned on, the shipping costs on WooCommerce sales orders will be imported to Katana sales orders.

    What is imported from WooCmmerce:

    • Shipping method

    • Cost

    • Tax rate if applicable

    Note: This will not import any of WooCommerce's shipping settings, only the cost of shipping on sales orders.

    On the next page, select which information you would like to keep syncing between Katana and WooCommerce:

  10. Importing open Sales orders from WooCommerce to Katana is core functionality. This sync cannot be switched off.

    Only Sales orders with "Processing" status will be imported from WooCommerce.

    Note: You can import up to 1000 WooCommerce Sales orders with the initial import.

  11. Sync Sales Order fulfillment statuses. If switched ON, then when the Delivery status for a SO is changed to Delivered in Katana, the fulfillment status in WooCommerce will change to "Completed", and vice versa. Read more

  12. Sync stock levels from Katana to WooCommerce. If the stock sync from Katana to WooCommerce is switched ON, Katana will automatically sync stock levels from the selected location for each product from Katana to WooCommerce in real time. Read more

  13. Commitments from orders created in Katana reduce the availability of stock in WooCommerce. You can select whether Sales orders created directly in Katana affect the stock levels in WooCommerce or not. For example, if you enter large wholesale orders manually to Katana but wish to prevent those from reducing the available stock in WooCommerce, you can opt-out of this option. Read more

    After making your choices, click Next.

    Check the summary of your integration settings and click Confirm.

  14. The import of Sales orders, customers, products, and stock levels from your WooCommerce account to Katana will start. It may take a few minutes for the information to appear in Katana. You can close the import pop-up window and continue using Katana during the import, Katana will keep processing the information in the background.

  15. Click Go to Sales to navigate to Katana Sell screen to see your newly imported Sales orders.

The integration is now active! All your future Sales orders will be pulled automatically to Katana in real time. SO statuses will keep syncing both ways if you decided to enable the functionality during the connection. Stock levels are synced from Katana to WooCommerce in real-time if you chose to enable it.

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