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Replyco integration overview

Replyco is an e-commerce helpdesk platform that centralizes all your customer messages into one inbox.

Michael De Giovanni avatar
Written by Michael De Giovanni
Updated this week

Replyco is an e-commerce helpdesk platform that centralizes all your customer messages into one inbox.

By integrating Katana with Replyco, you can:

  • Answer customer inquiries from a single inbox.

  • Retrieve Katana sales order information directly in Replyco.

  • Re-use order details in email templates.

  • Improve response times and automate repetitive tasks.

  • Streamline production workflows and deliver better customer support.


Connecting Katana to Replyco

Once cnnected, Replyco will have access to Katana sales orders. This enables you to automatically notify clients if fulfilling a sales order takes longer than expected.

To connect Katana to Replyco:

  1. Sign up for Replyco or log in.

  2. In Replyco, click + Add account from the top toolbar and find Katana under Order Management System Accounts.

    Screenshot showing where to add Katana inside Replyco

  3. Click Authorize and log in to your Katana account.

    Authorize screen for Katana inside Replyco

Your Katana sales orders will now be available inside Replyco.


Using Katana order data in Replyco

  • To import a Katana sales order into a Replyco support ticket, enter the Katana order ID in the Order Details section.

    Screenshot highlighting the Katana Order ID field inside Replyco

  • When replying to a customer message or creating an email template, you can insert Katana order details into your response:

    Screenshot showing how you can add Katana details inside Replyco by using #s
    • Type # in the text editor.

    • A pop-up will appear with available fields.

    • Select the Sales order number or other order data to include in your message.

This lets you personalize responses and ensure customers always have the right order information.


Support and resources

That’s all there is to it! To learn more, check out Replyco’s connection guide.

For extra help or pricing questions, contact [email protected]


Your feedback is invaluable. Let us know your thoughts on this article or anything in Katana you'd like to see improved: [email protected]

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