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Advice and answers from the Katana Team
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payment
How to enable Shopify's "
Payment
pending" SOs from syncing to Katana
How to prevent syncing Sales orders with "
Payment
pending" status from Shopify… Why you might disable
payment
pending orders… How to enable/disable
payment
pending imports
Subscribing to Katana
Payment
details… Accepted
payment
methods: credit card (Mastercard, Visa, American Express)… If
payment
fails, you’ll receive a notification and will need to update billing details to keep access
Managing past-due invoices
What happens if a
payment
fails… If the
payment
is still unsuccessful after 20 days, your account will be locked… Enter updated
payment
details if prompted
Edit currency rate and date for sales / purchase orders
To reflect the actual
payment
rate used by your bank or
payment
provider… especially useful when aligning with accounting systems or matching the actual exchange rate used during
payment
Syncing Katana sales orders to QuickBooks Online as invoices
Payment
terms
Payment
terms
Payment
terms are set in QuickBooks based on its configurations… Delivery deadline
Payment
term
Payment
term data doesn't exist in Katana… as Katana does not manage
payment
terms
How sales orders sync between Shopify and Katana
The
payment
status is Paid (or
Payment
pending if enabled)… "
Payment
pending" orders Off If enabled,
payment
pending Shopify orders will also be imported… Orders with
Payment
pending status when you have not enabled importing those
Custom fields overview
For example, you could add
payment
terms, sales reps, delivery instructions, internal status codes, links… For each custom field, choose: Name — for example, "Customer PO number," "
Payment
terms," "Sales…
Payment
terms (Net 30 / Net 60 / COD), priority (Low / Med / High), internal status codes Number
Subscription plans
Annual subscriptions require a non-refundable upfront
payment
for the full year
How to connect to BigCommerce
Read more Awaiting
payment
orders – Choose whether to import SOs in Awaiting
Payment
status
Free plan
Once you're ready, click Continue to billing, add your
payment
information, and you'll be ready to proceed