Easily connect your BigCommerce store(s) to Katana to sync sales orders, customers, products, and fulfillment statuses — keeping your inventory and production in sync.
You can connect one or multiple BigCommerce stores to your Katana account directly from the Integrations Marketplace.
Step 1: Initiate the BigCommerce connection
Go to the Integrations Marketplace in Katana.
Search for BigCommerce and click Connect.
Enter your BigCommerce store hash and click Authorize.
You’ll be redirected to BigCommerce. Log in and click Confirm.
After confirming, you’ll be redirected back to Katana’s setup wizard.
Step 2: Configure integration settings
Location mapping
From the dropdown, select a Katana Location where BigCommerce orders will be imported.
All sales orders from that store (including orders from connected sales channels) will be synced to this location. Read more
Order sync
Import customers and products from open orders – All related customers and products will be imported and remain synced. If products have variants in BigCommerce, matching variants are created in Katana.
Import custom items from open orders – Choose to create new products in Katana for BigCommerce’s custom items. (These won’t be matched to existing items). Read more
Import shipping costs – Adds shipping method, cost, and tax rate (if applicable) to Katana SOs. Note: This does not import shipping settings from BigCommerce, only the cost per order.
Awaiting fulfillment orders – Always imported (mandatory). Read more
Awaiting payment orders – Choose whether to import SOs in Awaiting Payment status.
Fulfillment statuses – If enabled, delivery statuses sync both ways:
Delivered in Katana → Fulfilled in BigCommerce
Fulfilled in BigCommerce → Delivered in Katana
Initial import
When first connecting, you can also choose to:
Import all customers – Adds them to Katana’s Contacts.
Import all products (with sales prices) – Adds them to Katana’s Items.
You’ll be asked to define a tax rate (only relevant if you use “Prices Entered With Tax” in BigCommerce).
Recommended: Import fewer than 20,000 products to avoid slowing down Katana.
Stock sync
If you use Katana as your main stock management system, we recommend syncing stock from Katana to BigCommerce.
You can optionally reduce stock availability in BigCommerce based on commitments in Katana.
Step 3: Confirm and activate
Review your integration settings.
Click Confirm.
Sales orders, customers, and products will begin importing into Katana.
The process may take a few minutes.
You can close the import window and continue working in Katana.
Once complete, your store will appear in the Integrations Marketplace as connected.
All future open sales orders from BigCommerce will now sync automatically to Katana in real time.
Need to disconnect later? Learn how to disconnect BigCommerce.
Your feedback is invaluable. Let us know your thoughts on this article or anything in Katana you'd like to see improved: [email protected]