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BigCommerce integration overview
BigCommerce integration overview

Learn how to manage BigCommerce order fulfillment while keeping inventory and related production in control

Christopher Jay Martin avatar
Written by Christopher Jay Martin
Updated over a week ago

Katana's BigCommerce integration makes it easy to manage BigCommerce order fulfillment while keeping inventory and related production under control. Connecting BigCommerce to Katana takes just a few minutes but saves you hours or even days of manual work every week.

It's easy to get started and pulling products, customers, and Sales orders (SO) from BigCommerce to Katana can be done in minutes.

You can even connect multiple BigCommerce stores to your Katana account. After you've connected your first store, you'll find the option to connect another store from Settings screen > Integrations.

What is synced:

  • Katana pulls in Sales orders automatically from your BigCommerce account.
    All existing open Sales orders in BigCommerce will be brought into Katana during the initial connection, and all future Sales orders will come in automatically. BigCommerce returns are not synced to Katana. Read more

  • Sales order fulfillment statuses can be synced between Katana and BigCommerce (two-way sync). Mark a SO Delivery status as Delivered in Katana, and it is automatically marked as Completed in BigCommerce (and vice versa).

  • Choose whether or not to import all your products and variants to Katana while connecting your BigCommerce store. Read more

  • Choose whether or not to import all your customers to Katana while connecting your BigCommerce store. Read more

If a new BigCommerce SO includes a customer that doesn't exist in Katana, the customer will be created automatically in Katana when the SO is imported.

If more than one BigCommerce store is connected to Katana, the integration works the same way for each store โ€” Sales order sync, product, and customer import, as well as matching.

Each connected BigCommerce store can be mapped to the same or a different Location in Katana. Read more

Note: Internet Explorer 11.0 browser is not supported by BigCommerce and cannot be used for connecting Katana to BigCommerce. We suggest using Google Chrome.

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