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BigCommerce integration overview

Learn how to manage BigCommerce order fulfillment while keeping inventory and related production in control

Michael De Giovanni avatar
Written by Michael De Giovanni
Updated yesterday

Easily manage your BigCommerce order fulfillment in Katana while keeping inventory and production under control.

Katana’s BigCommerce integration helps you:

  • Sync sales orders automatically

  • Import products and customers

  • Track fulfillment statuses in both systems

  • Manage multiple BigCommerce stores from one Katana account


Connecting BigCommerce to Katana

  1. Open the Integrations Marketplace in Katana.

  2. Search for BigCommerce and click Connect.

    Screenshot showing where to find the BigCommerce integration from the marketplace

  3. Authorize the connection.

    Screenshot showing where to add your BigCommerce store ID to connect it
  4. Then, click Confirm on the next page to see the setup wizard.

    Screenshot highlighting the Confirm choice to authorize connection

You can connect multiple BigCommerce stores. After connecting your first one, repeat the steps above to add more.


What syncs between Katana and BigCommerce

Diagram showing what syncs, imports, and matches between BigCommerce and Katana
    • All existing open SOs in BigCommerce are pulled into Katana during the initial connection.

      • This includes customers and products associated with those orders

    • All future SOs are imported automatically when created in BigCommerce.

    • BigCommerce returns are not synced to Katana.

  • Stock

  • Customers

    • If a new BigCommerce SO includes a customer not in Katana, that customer is automatically created.

Optional syncs when connecting

When connecting your BigCommerce store, you can also choose to:

  • Fulfillment statuses (two-way sync)

    • Mark a SO as Delivered in Katana → it is automatically marked Completed in BigCommerce.

    • Mark a SO as Completed in BigCommerce → it is automatically marked Delivered in Katana.

  • Stock levels

    • You can also reduce stock availability in BigCommerce based on commitments in Katana


Initial import (optional)

  • Import all of your products and variants into Katana. Read more

  • Import all of your customers into Katana. Read more


Multi-store setup and locations

  • You can connect more than one BigCommerce store to your Katana account.

  • Each store syncs sales orders, products, and customers the same way.

  • Each store can be mapped to the same or a different location in Katana. Read more


Your feedback is invaluable. Let us know your thoughts on this article or anything in Katana you'd like to see improved: [email protected]

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