Take a look at the Shopify integration video for a brief visual overview.
The Katana to Shopify integration makes it easy to manage the fulfillment of Shopify orders and keep the inventory and related production in control. Connecting Shopify to Katana takes just a few minutes but can save you hours or even days of manual work every week.
You can get going with Katana easily as your products, customers, and Sales orders will be pulled from Shopify to Katana in minutes.
You can connect multiple Shopify stores to your Katana account. The option to connect another store becomes visible on the Settings screen > Integrations after connecting the first store. Here's a video about how it works.
What will be synced:
1. Katana pulls Sales orders automatically from your Shopify account. All existing Shopify open Sales orders will be pulled during the initial connection and Katana will keep pulling all future Sales orders automatically. Sales orders and Sales orders line items changes done in Shopify (refund, cancel, delete, archive, adjust quantity) are synced to Katana. Shopify returns are not synced to Katana. Read more
If you have created multiple Locations in Katana or Shopify, you can select a Katana Location for your online orders and map your Shopify Point-of-Sale (POS) order locations to specific Katana Locations. Sales Orders are then pulled to the mapped Location in Katana. Read more
2. Sales Order fulfillment statuses can be synced between Katana and Shopify (two-way sync). Mark a Sales Order Delivery status as Delivered in Katana and it will be automatically marked as Fulfilled in Shopify, and vice versa.
3. You can choose to import all your products and product stock levels to Katana while connecting your Shopify store. Read more
Note: We recommend importing your product stock levels from Shopify only if you keep track of correct product stock levels in Shopify.
Later, if a new Shopify Sales order includes a new product that does not yet exist in Katana, then the product will be created automatically in Katana when the Sales order is imported.
If you choose to import product stock levels, you can immediately see the Product Availability for all your Sales orders in Katana.
Line item properties for products on Shopify sales orders (e.g. additional options when using any product options add-ons in Shopify) will be also pulled to Katana. Read more
If you have mapped Shopify Locations to Katana Locations, the product stock levels are pulled to mapped Locations in Katana. Read more
Tip: As Shopify does not include any information about raw materials, you should create or import materials to Katana after connecting your Shopify store. This will enable creating Product recipes, tracking Material availability and managing raw material stock in Katana.
4. You can choose to sync real-time stock levels from Katana to Shopify. Read more
5. You can choose to import all your customers to Katana while connecting your Shopify store. Read more
Later, if a new Shopify Sales order includes a new customer that does not yet exist in Katana, then the customer will be created automatically in Katana when the Sales order is imported.
Read more about how to connect Shopify.
If you have connected more than one Shopify store to Katana, the integration works exactly in the same way for each store. Sales order sync, product and customer import and matching, and stock sync work identically for all stores. For example, if the same product (i.e. same SKU code) exists at multiple stores, then the stock levels would be synced from Katana to all the Shopify stores that include that product.
You can map each connected Shopify store either to the same or a different Katana Location.
Note: Internet Explorer 11.0 browser is not supported by Shopify and cannot be used for connecting Katana to Shopify. We suggest using Google Chrome.