Update your Shopify integration settings in Katana to adjust how data syncs between the two platforms.
How to access configuration settings
In Katana, go to the Integration Marketplace.
Find Shopify under Connected integrations.
Click Manage > Reconfigure.
This opens the setup wizard, where you can review and change your integration settings.
What you can change
During reconfiguration, you can update the same options you chose when first connecting Shopify:
Location mapping – Choose how Shopify locations map to Katana locations.
Imports – Customers, products, shipping costs, and more.
Order sync – Decide whether Shopify order changes are synced to Katana.
Fulfillment status sync – Choose whether order fulfillment statuses sync between Shopify and Katana.
Once the reconfiguration is complete, Katana will also refresh Shopify store settings (currency, default location, and tax settings).
Important: Stock level imports
We recommend opting out of importing stock levels during reconfiguration in most cases.
Why?
Importing stock levels again creates a new Stock adjustment in Katana.
This can double your stock quantities by adding Shopify inventory to Katana again.
Only enable stock level import if you’ve cleared data and want to start fresh.
Resyncing products and customers
Running the configuration wizard again is also useful for retriggering syncs.
If you’ve created products or customers in Shopify that haven’t appeared in Katana yet (because they weren’t on any synced sales orders), completing the wizard again will import them.
Shopify order changes
You can choose to sync order updates made in Shopify to Katana.
If enabled, changes to Shopify sales orders (SOs) will sync to Katana, including:
Refunds
Cancellations
Deletions
Archives
Quantity adjustments
Limitations:
Changes made before you enabled this option will not sync to Katana.
Custom items are not added to existing Katana SOs if you initially chose not to import them.
Fulfillment statuses only sync after the option is turned on. Past status changes won’t carry over.
Learn more about how Shopify order changes are reflected in Katana
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