Managing and logging shipping fees/expenses effectively is crucial for accurate billing and customer satisfaction. This guide explains how to add, edit, and delete shipping fees from sales orders (SOs) and how these fees integrate with e-commerce platforms.

You can add a shipping fee to any Open SO in Katana.

To add a shipping fee, head to the Sell screen > Sales orders tab > and select an existing SO or create a new one.

In the shipping fee table, you can add:

Near the bottom right of the screen, the Subtotal (Tax excluded) amount includes the total cost of line items minus tax and the Shipping fee (Tax excluded) line is your shipping cost without tax. Tax includes both product and shipping tax.

To edit an existing shipping cost, select and edit the field, and all changes will be automatically saved. Shipping fee data can be edited and deleted as long as the SO remains in Open status. You will need to revert an SO to change its shipping fee data if the SO has been changed to a delivered state.

Delete a shipping fee from an SO by clicking on the bin icon fee.

Sales orders in Katana can only have one shipping fee. Multiple shipping fees, such as shipping costs for each fulfillment, are not supported.

The shipping fee is included on SO exports on a line item level. Learn more about how to export Sales orders.

You can include shipping fees on SOs imported from e-commerce integrations by selecting the "import shipping fee" option when setting up the integration.

For more specific details on how to enable the shipping fee in your e-commerce setup, please refer to

Connecting Shopify | Katana Knowledge Base

Connecting WooCommerce | Katana Knowledge Base

Mapping BigCommerce Locations to Katana | Katana Knowledge Base

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