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Common barcode scanning issues

When scanning, a number of things can prevent the barcode from being identified.

Dayvid Lorbiecke avatar
Written by Dayvid Lorbiecke
Updated this week

If you're scanning a barcode, but the scanner is unable to identify the code, the following may be the reason why:

  • The printed label is broken

    • For example, the code may have printed partially off the paper, preventing the barcode from scanning

  • The barcode that has been added into Katana was incorrect, preventing a match when scanning

  • The barcode being scanned isn't supported by Katana

    • For example, an internal barcode is being scanned, but the Warehouse app only accepts a registered barcode (in P&P) or supplier barcode (in receiving)

If you frequently encounter problems, you may want to improve your warehouse operations with a dedicated infrared barcode scanner to achieve the best results.


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