If you're scanning a barcode, but the scanner is unable to identify the code, the following may be the reason why:
The printed label is broken
For example, the code may have printed partially off the paper, preventing the barcode from scanning
The barcode that has been added into Katana was incorrect, preventing a match when scanning
The barcode being scanned isn't supported by Katana
For example, an internal barcode is being scanned, but the Warehouse app only accepts a registered barcode (in P&P) or supplier barcode (in receiving)
If you frequently encounter problems, you may want to improve your warehouse operations with a dedicated infrared barcode scanner to achieve the best results.
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